kb22's Privacy Policy

kb22 (hereinafter "we", "us", or "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy describes how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure. By opening an account with kb22 or by using our services, you are agreeing to the terms of this policy.

We keep all your information secure using SSL encryption technology. Before reading this privacy policy, please also review our Terms and Conditions and Responsible Gaming policy.

01

During registration and use of services on the kb22 platform, we collect various types of personal information. A detailed breakdown of the information collected is provided below:

1.1 Identity Information

We collect the following information to verify your identity and keep your account active:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID number or passport number
• Current address and district
• Email address
• Mobile number

1.2 Financial Information

To process deposits, withdrawals, and transactions, we collect:

• bKash, Nagad, or Rocket mobile banking number
• Bank account number and bank name (where applicable)
• Transaction history and amounts
• Date and time of deposits and withdrawals

1.3 Gaming Activity Information

To ensure responsible gaming and improve service quality, we keep:

• Gaming history and list of preferred games
• Bet amounts and duration
• Win and loss records
• Bonus and promotion usage information

1.4 Technical Information

Information automatically collected to maintain platform security and functionality:

• IP address and device identifier
• Browser type and operating system
• Login time and session information
• Geographic location (at city level)

02

kb22 collects user information through various methods. Only the necessary information is collected through each method:

• Direct Registration: Information you provide at the time of opening an account is collected directly.
• Identity Verification (KYC): Government-issued identity document information is collected to activate your account and increase withdrawal limits.
• Payment Processing: Financial information is recorded when transactions are made via bKash, Nagad, Rocket, or bank transfer.
• Automatic Collection: Technical information is collected via cookies and log files while browsing the platform.
• Customer Service Communication: When you contact us via live chat or email, the details of that conversation are stored.
• From Third Parties: Information may be received from payment gateways or fraud-prevention services within legal limits.

03

kb22 uses collected information only for the following purposes. No personal information is sold to third parties or misused for commercial gain:

3.1 Account Management

• New account registration and activation
• Identity verification and age confirmation (21+ policy)
• Sending password recovery and security alerts
• Maintaining account limits and responsible gaming tools

3.2 Financial Transaction Processing

• Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
• Ensuring minimum deposit of ৳500 and minimum withdrawal of ৳1,000
• Implementing fast withdrawal processing (15 minutes to 2 hours)
• Detecting and preventing fraudulent transactions

3.3 Customer Service and Communication

• Providing support via 24/7 Bengali live chat
• Sending important account-related notifications
• Informing users about bonuses and promotions

3.4 Security and Quality Control

• Detecting and preventing unauthorized access
• Complying with anti-money laundering policies
• Improving the technical performance of the platform
• Analyzing and improving the user experience

04

kb22 uses industry-leading security measures to protect your privacy. Our security framework is described below:

4.1 Encryption and Technical Protection

• All data transmissions are secured via SSL/TLS encryption
• Stored data is protected with AES-256 encryption
• Firewalls and intrusion detection systems remain active
• Regular security audits and vulnerability assessments are conducted

4.2 Data Retention Period

We retain your information according to the following timeframes:

• Active account data: retained for as long as the account remains active
• Financial transaction records: retained for a specified period after account closure as required by law
• Identity verification documents: retained for the period required under applicable law
• Log files and technical data: generally retained for up to 12 months

4.3 Staff Access Policy

Only authorized kb22 staff may access user information for specific purposes. All staff are bound by strict confidentiality agreements and receive regular training.

05

kb22 never sells users' personal information. However, limited information may be shared in certain specific circumstances in order to provide services:

5.1 Payment Service Providers

Financial information necessary to process transactions is shared with bKash, Nagad, Rocket, and authorized banks. This information is used solely for processing the specific transaction.

5.2 Game Software Providers

Only the minimum information required to operate gaming services may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, or other game providers.

5.3 Legal Obligations

Information may be provided to authorities when legally required in the following circumstances:

• As part of a court order or lawful legal process
• To assist in the investigation of fraud, money laundering, or criminal activity
• To respond to a legitimate request from a regulatory authority
• In urgent cases to protect the legitimate interests of kb22 or its users

5.4 Business Succession

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

06

Cookies and similar tracking technologies are used on the kb22 website. These help improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: These help remember your preferred language and settings.
• Analytics Cookies: These are used to analyze site usage and performance.
• Security Cookies: These are used to detect fraudulent activity and keep your account secure.

6.2 Cookie Controls

You can go to your browser settings to disable non-essential cookies. Keep in mind that disabling some cookies may cause certain features of the platform to not work properly.

6.3 Third-Party Cookies

Game software providers may use their own cookies. The management of these cookies falls under the respective provider's own privacy policy.

07

Every user of the kb22 platform retains the following rights regarding their own personal information. Contact us to exercise these rights:

7.1 Right to Access

You have the right to know what kind of information we hold about you. Upon request, we will provide a complete summary of the information stored about you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or by contacting customer support directly.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted when closing your account. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to marketing and promotional communications. If you contact us, we will stop that communication immediately.

7.5 Right to Data Portability

You have the right to request that the information stored about you be provided in a structured, commonly used format.

08

kb22 is a platform for adults. We strictly ensure that no person under the age of 21 can access our services.

• Age verification during registration is mandatory
• Additional KYC verification is applied for suspicious accounts
• Information about minors is never knowingly collected
• If it becomes known that a user is under 21, their account is immediately closed and any collected information is deleted
• Assistance is provided to remove minors' information upon request from parents or guardians

If you believe a minor is using our platform, please contact us immediately. We will act promptly.

09

Your financial information is highly sensitive. kb22 has put additional layers of security in place to protect this information:

9.1 Protection of Payment Information

• Mobile numbers for bKash, Nagad, and Rocket are stored under full encryption
• Full bank account numbers are never stored directly in the system — tokenization is used instead
• A second level of verification is applied to every withdrawal request
• An automated alert system is activated for unusual transaction patterns

9.2 Anti-Money Laundering

In accordance with international standards, kb22 monitors suspicious financial activity and notifies the relevant authorities when necessary. Retaining limited financial information for this purpose is a legal requirement.

9.3 Transaction Transparency

You can view the complete history of all your transactions directly from your account. If you notice any discrepancy, notify our customer support immediately.

10

kb22 reserves the right to amend or update this privacy policy from time to time. For any significant changes to the policy, we will take the following steps:

• Users will be notified by email at least 14 days before the change takes effect
• The effective date of the new policy will be clearly stated on the website
• An archived copy of the previous policy will be provided upon request
• An active notice will be given in live chat for significant changes

Continued use of the platform after the changes will be considered as your agreement to the new policy. If you do not agree to the new policy, you may request to close your account.

View our other important policies and information: